Protection Plan

On this Page:

• Introducing the Andres Protection Plan
• Key Benefits
• How to Start the Repair or Replacement Process
• Important Terms & Conditions

Your electronics protected directly by us—simple, reliable, and worry-free. At Andres Electronics Experts, we handle everything ourselves, without third-party involvement. You get trusted protection and peace of mind for up to 5 years.

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Relax knowing your electronics are covered longer. Our protection extends the manufacturer's warranty directly through Andres Electronics Experts, keeping things simple and stress-free. No third parties, just trusted coverage for up to 5 years.

Comprehensive Parts and Labor Coverage: Full coverage provided for repairs resulting from defects in materials and workmanship, eliminating unexpected repair costs.

Power Surge Protection: Devices are safeguarded against sudden electrical surges, voltage fluctuations, and spikes.

Zero Deductibles: Transparent coverage without hidden fees. All covered repairs, including parts and labor, are provided at no additional cost.

Fully Transferable Plan: The protection plan can be easily transferred to subsequent owners, enhancing the resale value of covered electronics.

No Lemon Guarantee: Products requiring three repairs for the same issue will be replaced with a comparable model.

Mechanical & Electrical Failures: Comprehensive protection against mechanical or electrical breakdowns occurring after the manufacturer's warranty period.

Repair or Replacement Policy: Repairs are prioritized. If repair is impossible or economically impractical, a comparable replacement product or monetary credit toward a new purchase will be provided. Comparable products will have similar features, though not necessarily the same original purchase price due to technological advancements and market changes.

When a product issue is identified:

Step 1: Report the Issue

• Contact the nearest authorized repair depot or store directly to report the problem.
• A defect assessment is required, and the assessment fee is fully covered.
• Provide a photo of the product and serial tag to the store for serial number verification.

Step 2: Work Order Creation

• A Work Order form will be completed either by the client or store staff.
• Verify contact details (name, phone, email) are accurate and match purchase records.
• The Work Order will then be processed internally.

Step 3: Product Transportation

• Clients are responsible for transporting the product to the authorized repair depot.
• If transportation is not possible, clients should bring the product to the store for transportation assistance.
• Removal costs (e.g., uninstalling mounted TVs) are not covered.

Step 4: Repair Approval

• The authorized repair depot will provide a repair quote requiring internal approval.
• Unauthorized approvals made directly with the repair depot will result in the client assuming all related costs.

Step 5: Repair or Replacement

• Repairs will proceed upon approval, or if repairs are deemed uneconomical, clients will be offered either a monetary credit or a comparable replacement product.
• You can cancel your Andres Protection Plan within 30 days of purchase for a full refund, provided no claims have been made.
• No refunds will be issued after 30 days or if any claims have been filed.

General Coverage Terms:

• The Andres Protection Plan begins on the date of purchase, running concurrently with and subject to the manufacturer's original warranty terms, which take precedence during any overlap.
• This protection plan is exclusively for residential use. Commercial or rental use requires specific commercial coverage at triple the residential rate.
• Coverage applies only to defects in materials or workmanship under normal, personal use.
• Plan registration is automatic upon completion of purchase invoicing; no separate registration is required.
• The Andres Protection Plan is non-renewable after the initial coverage period.
• Cancellation within 30 days of purchase is eligible for a full refund if no claims have been filed. After 30 days or if claims have been filed, refunds will not be provided.

Exclusions:

• If a client relocates more than 60 kilometers from an authorized repair depot, transportation costs to and from the nearest authorized depot become the client's responsibility.
• Accidental damage, improper handling, misuse, neglect, vandalism, unauthorized modifications, or damage from improper installation.
• Environmental damage including floods, fires, earthquakes, lightning strikes, and other natural disasters.
• Cosmetic damages like scratches, dents, discoloration, or superficial imperfections not affecting functionality.
• Consumables and wearable items including batteries, bulbs, remote controls, cables, projector lamps, lenses, ink cartridges, and toner.
• Software-related issues such as viruses, malware, data recovery, data loss, corrupted operating systems, or software incompatibilities.

Limitations and Liability:

• Coverage is limited to the original product purchase price and ends upon reaching this limit or expiration of the coverage period.
• Regular maintenance, cleaning, preventive upkeep, calibration, and normal wear-and-tear are not included.
• Temporary replacement products during repair periods are not provided.
• Andres Electronics Experts holds no liability for indirect or consequential damages resulting from product failures or downtime.