Reviews

Submitted 3 years ago
By Integrity

Reviewed at

i recently contacted support to help with the issue of peeling on the bottom of the inside of my gas range. a sugary syrup dripped on the bottom of the oven while i was baking a coffee cake. i ran a self-clean cycle and when i wiped out the residue, the bottom of the oven peeled. i contacted samsung to request that a replacement part be sent. they insisted a technician come out. the technician called technical support to ask if he could replace the plate that was peeling. they said they would not cover it because the cake caused the damage. since this occurred under normal baking conditions, i do not feel like the damage should have occurred and since it did, that it should be covered under warranty

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Snowy
From Northern Wisconsin

Reviewed at

we purchased this range through on dec. 1st, 2020 and finally received and installed the oven in our home on april10th ,2021. We moved into our new home in September 2021 and started using the stove on a daily basis at that time. on January 25th of 2022 the oven completely stopped working. Samsung did not stand behind this product. Communication was difficult and only by text. They said the oven could not be repaired and we would be compensated. Only to have someone text call us back and say it was out of warranty.

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Judith
From Pittsburgh, PA

Reviewed at

a beautiful looking oven with many cool features. unfortunately, the oven never worked well and then broke within 6 months. the oven was unable to maintain heat while cooking. i was told that it loses heat when the door is opened, but it was clear that it loses heat even with the door closed. then the broiler feature gave out with a loud zipping noise. samsung customer service has not lived up to my expectations either. this is taking months to resolve, they keep cancelling my ticket and telling me that i have not submitted the required documentation for my refund. i am very disappointed and frustrated.

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Steve

Reviewed at

we were very excited to get our new stove, but that excitement really turnd to disappointment right away. the oven would not work. when turned on it would only preheat to 175° we called samsung and a tech directed us through a bit of troubleshooting with no goid results. they then tols us that they will schedule a repair tech. a few days later we were infirmed that they could not find a service tech for our area. we wanted a refund but they sad that will not happen my wife suggested that they send us replacement stove . they agreed and its been about ten days and we still do not have a stove. this stove was purchased at a nearby lowes that features many samsung products. why would tgey sell samsung knowing there are no service companies in this area. nit very happy customers……

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By JohnSmith

Reviewed at

enamel peeling after first use. unable to get it fixed/replaced/refunded.

Submitted 2 years ago
By Peggy

Reviewed at

i bake, a lot, and the oven does not keep a constant temperature, it goes above and then drops below the "set" temperature. a service technician came out and "calibrated" the oven and told me that the number that i set my oven to and then displayed after it preheats is "an average" that the fluctuation is how the oven is designed. i need an oven to stay at the set temperature. egg whites, leveling and sensitive recipes need a constant temperature. i have never heard of an "average" temperature. this is not in writing so that a consumer can learn this bit if information prior to purchasing.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Unhappy customer
From Harrisburg

Reviewed at

our oven was purchased while we built our house (bought early due to worry of availability later d/t covid supply issues). it was installed when the home was complete, but started having issues within 5 months. the oven light flickered and then stopped working. the oven took forever to reach temp and loses heat extremely quick. we could not use the broiler as it would cause a error code stating an extreme increase in temp was detected (as if broiling wouldn't have a temp increase???). the oven now has a electrical issue and trips the breaker every time we try to use it. because the date of purchase is over a year we are out of luck. this oven is not a quality product!

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Kitchen Gas Stove
From New Jersey

Reviewed at

Easy to use, great appliance and excellent price. So far so good.

Bottom Line Yes, I would recommend to a friend

Submitted 2 years ago
By Cocochanel
From Downey ca

Reviewed at

Very nice stove all features are great Slide in range fan will run for 20 minutes after turned off

Bottom Line Yes, I would recommend to a friend

Submitted 2 years ago
By Babs

Reviewed at

I bought this model because of all the options it has to offer for the price. So far am very pleased with it.

Bottom Line Yes, I would recommend to a friend